Terms of Service

Revision Date: [ 23/12/2024 ]

Welcome to GoLove.ai (the “Platform”).

Terms of Service

These Terms of Service (the “TOS”) constitute a legally binding agreement governing your utilization of the Platform, owned and operated by 404 Intelligence LTD, a corporation duly incorporated in the Republic of Cyprus, with its principal place of business at Polyviou Dimitrakopoulou, 3, ANELLI COURT, 2nd floor, Flat/Office 201, 1090, Nicosia, Cyprus.

By accessing and/or using the Platform, you signify your unconditional agreement to be bound by these TOS. Your access and/or use of the Platform shall be deemed as irrefutable acceptance of these TOS and all other Terms and Policies published at https://golove.ai.

Should you dissent from these TOS or any other Terms and Policies, you are hereby instructed to immediately cease all use of the Platform and to refrain from accessing any portion of our Services.

The Platform is intended exclusively for personal, non-commercial use. You explicitly agree not to utilize the Platform for any purpose that is unlawful or unauthorized.

For the purposes of these TOS, the terms "you" and "your" shall refer to you, the user of the Platform.

1. General Provisions

GoLove.ai is an online communication application employing artificial intelligence (“AI”) algorithms to generate virtual and fictional characters (the “AI Companions”). The Platform facilitates communication with AI Companions through the generation of messages. The Platform may also generate various forms of media, including but not limited to images, videos (the “Services”). Access to certain Services offered via the Platform may necessitate the creation of a User Account.

Initially, you are required to either select a pre-existing AI character for interaction or generate a novel AI character, encompassing both physical and personality attributes, through the utilization of our proprietary algorithms. Subsequently, you may commence communication with your designated character(s).

1.1 User Account

Certain Services accessible through the Platform may mandate the establishment of a user account, requiring the submission of a user email and password (the “Protected Areas”). Upon accessing Protected Areas, you explicitly consent to access such areas solely through the utilization of your registered email address and password. You retain the option to sign-up (register) or log in using your designated email address.

You hereby represent and warrant that all information submitted for the creation of a user account is verifiably true and accurate, and that you possess the unencumbered right to furnish such information.

You undertake to periodically update any and all information associated with your user account (including, without limitation, your email, payment details, subscriptions, or other supplemental information as may be applicable) to ensure its continued currency, accuracy, and correctness. You assume full responsibility for maintaining the strict confidentiality of your user account credentials and agree to refrain from sharing your access credentials or disclosing your password to any third party.

You acknowledge and agree that you bear sole responsibility for all activities transpiring under your user account. Your user account is strictly non-transferable. You are expressly prohibited from selling, lending, or otherwise sharing your user account with any other individual, whether for commercial gain or without remuneration.

Any contravention of these TOS, including but not limited to the failure to maintain updated and accurate information pertaining to your user account, may result in the revocation of your user account`s good standing, and we reserve the unfettered right to cancel your user account at our sole discretion.

Furthermore, we reserve the right to terminate or restrict your user account, or otherwise revoke your access to the Platform or Services provided by us, at any time, with or without cause, including in the event of suspected violation of these TOS and/or any other Terms or Policies published at https://golove.ai, said determination to be made at our sole and absolute discretion. You explicitly agree that we shall bear no liability to you or any third party for any denial of use of the Platform or the content or Services offered by us, any modification of costs for third-party Services or fees, or any suspension or termination of your user account.

1.2 Subscription Services

We retain the prerogative, exercisable at our sole discretion, to offer certain Services exclusively to paid subscribers. Subscription to such Services shall commence upon successful completion of the initial payment, said payment to be remitted in accordance with the fee schedule displayed on our website at the time of purchase. You shall be solely responsible for the payment of all applicable fees, charges, and taxes, as mandated by law, associated with the transaction.

Please be advised that in the event you have subscribed to the Services via a third-party distribution platform not explicitly identified or recognized by us, we disclaim all responsibility and liability for any costs or obligations arising from your actions.

1.3 User Safety Protocols

At 404 Intelligence LTD, the safety and well-being of our users constitute a paramount concern. We strongly advise all users to exercise utmost caution and to refrain from disclosing sensitive personal information during interactions with AI Companions. This encompasses, without limitation, financial details, residential addresses, contact particulars, and passwords. While we implement reasonable security measures to safeguard user data, we are unable to provide an absolute guarantee of the security of information shared during such interactions.

Users bear sole responsibility for the protection of their personal information and should remain cognizant of the potential risks inherent in online communication. We strongly encourage users to report any suspicious or inappropriate behavior encountered on the platform, as we are resolutely committed to maintaining a secure and respectful environment for all members.

1.4 Warranties and Representations

You hereby understand, represent, and warrant the following:

1. If you are entering into these TOS on behalf of a legal entity or another person, you possess the full legal capacity and authorization from said entity or person to enter into these TOS, and these TOS shall be fully binding upon both you in your individual capacity and the aforementioned entity or person;

2. You are of the requisite legal age in your jurisdiction of domicile to form a legally binding contractual agreement with us;

3. If you are under the legal age of majority in your jurisdiction, you are strictly prohibited from accessing or utilizing our Services.

2. Underage Policy

please consult the Underage Policy document

3. Intellectual Property Rights

All intellectual property rights subsisting in the Platform and its embedded materials (including, without limitation, technology, systems, files, documents, text, photographs, information, images, videos, audio content, and software, whether individually or in combination) within GoLove.ai are exclusively owned by or duly licensed to 404 Intelligence LTD. Subject to your compliance with these TOS, you are granted a limited, revocable, non-exclusive, non-transferable license to download or sign-up (register) to GoLove.ai for the sole purpose of viewing, using, and displaying the Platform and its content on your personal devices for exclusively personal use.

404 Intelligence LTD hereby grants you a personal, non-transferable license for personal use only. This license explicitly does not constitute a transfer of title under any circumstances. This license shall be subject to automatic termination upon your violation of any of the stipulations or these TOS (including any other Terms and Policies published at https://golove.ai) and may be unilaterally terminated by us at any time, with or without cause.

For the avoidance of doubt, all intellectual property rights associated with GoLove.ai, encompassing but not limited to the AI characters, platform design, logos, and any proprietary software or technology, are the sole and exclusive property of 404 Intelligence LTD or its designated licensors. Users are strictly prohibited from reproducing, modifying, distributing, or utilizing any intellectual property without obtaining explicit prior written authorization. Any unauthorized utilization may be subject to legal redress.

4. User Content

You may provide data or information within the Platform (“Input”) and receive data or information generated by the Services based on your Input (“Output”). Input and Output are collectively designated as “Content.” Your Input is confined to chats and prompts exclusively visible to you within your designated private account. You represent and warrant that you possess all necessary rights, licenses, and permissions to provide Input within our Platform.

You retain all intellectual property ownership rights in and to your Input. We assert no claim of ownership over your Input; however, you hereby grant us a license for its utilization.

By utilizing GoLove.ai or its associated Services to upload Input that is subject to intellectual property rights, you hereby grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, execute, copy, publicly display, translate, or otherwise create derivative works of your content in a manner consistent with our Privacy Policy.

The license granted herein is revocable by you at any time through the deletion of your Input or your account. However, to the extent that we (or our partners) have utilized your Input in connection with commercial or sponsored content, the license granted herein shall remain in effect until the cessation of the relevant commercial content or post by us.

You grant us permission to utilize your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences, as articulated in our Privacy Policy.

5. Restrictions on Conduct and Content

5.1 Prohibited Conduct

In accessing and utilizing the Platform, you explicitly agree to adhere to the following stipulations, restrictions, and limitations:

1. You shall not modify, translate, adapt, or reformat the Platform;

2. You shall not decipher, decompile, disassemble, or reverse-engineer, or otherwise attempt to derive the source code or underlying structure of the software or materials comprising the Platform, except to the extent expressly permitted by applicable local law, and then only upon providing us with advance written notification detailing the intended activities;

3. You shall not circumvent or attempt to circumvent any security features of the Platform or any features that impose limitations on the use of the Platform;

4. You shall not utilize the Platform to procure unauthorized access to our data, systems, or networks, or those of any third party;

5. You shall not employ the Platform in any manner that could potentially damage, disable, overburden, impair, or otherwise disrupt our systems and networks, or interfere with other users utilization of the Platform;

6. You shall not utilize the Platform in any manner that, in our sole judgment, may expose us or others to liability or damages;

7. You shall not utilize the Platform for any illicit purposes, to cause offense to others, or to perpetrate a misdemeanor, felony, or any other criminal offense;

8. You shall not remove, alter, or obscure any copyright notices, trademark notices, trademarks, hyperlinks, or other proprietary rights notices integrated within the Platform; and

9. You shall at all times comply with all applicable laws in your access and utilization of the Platform, including the laws of your country or district if you are domiciled outside of the Republic of Cyprus.

5.2 Content Responsibility

As a user of the Platform, you bear sole and exclusive responsibility for the Output generated by the AI Companions through various media, including but not limited to text messages, images, and videos. The AI Companions learning and response mechanisms are predicated upon the conversations you initiate and the parameters you specify. You explicitly understand and agree that 404 Intelligence LTD exercises no control over, nor does it endorse, the content generated by the AI Companions. Consequently, you hereby acknowledge and affirm that you are fully accountable for the Output generated by the AI and for your own actions while utilizing the Platform.

You bear the obligation to ensure that your interactions with the AI Companions are fully compliant with all applicable laws, regulations, and these TOS, and you shall refrain from engaging in any activity through the Platform that is unlawful, unethical, or harmful.

5.3 Incidents and User Conduct

We hereby emphasize that 404 Intelligence LTD shall not be held liable or responsible for any incitement or actions potentially arising from interactions between users and the AI Companions. As an AI-driven platform, the AI Companions are programmed to simulate human-like conversational exchanges; however, their responses are generated based on algorithms and machine learning protocols.

We do not endorse or assume responsibility for any actions, decisions, or consequences resulting from a user`s engagement with the AI Companions. Users are expected to exercise their own prudent judgment and discretion when interacting with the AI Companions and must abstain from engaging in any activities that could potentially cause harm or violate any extant laws or regulations.

5.4 Content Moderation Procedures

At 404 Intelligence LTD, we accord paramount importance to the safety and integrity of our entire user base. While conversations conducted between users and AI Companions are generally considered confidential, we have implemented a content moderation filter to ensure adherence to our Terms and Policies. In the event that the moderation filter detects content deemed to be in violation of our stipulated terms, we reserve the right to manually scrutinize the flagged content and undertake appropriate responsive action, which may include the termination of the user`s account. This measure is implemented to cultivate a respectful and secure digital environment for all users. We endeavor to maintain an equitable balance between user privacy and established community standards, and we express our appreciation for your understanding and cooperation in adhering to our prescribed guidelines.

We reserve the right, but assume no obligation, to reject and/or remove any user-generated content that we, in our sole discretion, deem to be in contravention of these provisions. Should you observe any violation of these Terms from your perspective, irrespective of the nature of the content, we encourage you to contact us at: [email protected] or directly report the issue within the Platform via the “Contact” section.

6. Content Removal Procedures

please consult the Content Removal Procedures document

7. Blocked Content Policy

please consult the Blocked Content Policy document

8. DMCA Compliance Policy

please consult the DMCA Compliance Policy document

9. Payments and Subscription Terms

Upon reaching the usage limit of 10 messages, you will be redirected to the payment interface, wherein you may elect to subscribe to either a monthly or annual subscription plan, payable via credit card, Pay by Bank, PayPal, or other alternative payment methods available in specific geographic regions, or through cryptocurrency.

Upon successful payment processing, you will receive unrestricted access to the messaging system, as well as an allocation of 500 credits per month, which may be redeemed for access to enhanced features, such as image generation.

Your subscription is configured to automatically renew at the conclusion of each subscription period, for an equivalent duration. The applicable subscription fee will be automatically processed on the first day of the subsequent subscription period.

10. Fulfillment policy

10.1 Cancellation Policy

Comprehensive details pertaining to your subscription, including the commencement date, expiration date, and the specific subscription plan to which you are subscribed, are accessible within the “My Profile” section, located under the “Settings” menu of your account.

You possess the discretionary right to terminate your subscription at any juncture by accessing the “Settings” section of your account and activating the “Unsubscribe” function. Should you elect to cancel your subscription, your access privileges will remain active until the culmination of the then-current billing period, and no charges will be levied for subsequent billing periods.

10.2 Access Upon Cancellation

Upon the effective cancellation of your subscription, you will retain access to your account and all functionalities associated therewith until the expiration of the prevailing billing cycle. At the conclusion of said billing cycle:

1. Platform Access: Your access privileges will be downgraded to the free version of the platform. Consequently, you will no longer have access to premium features and content exclusively available to paid subscribers.

2. Credit Usage: Any credits remaining within your account balance will be rendered unusable and will expire. Users are advised to utilize their credit balance prior to the conclusion of the current billing period, as any unutilized credits will neither be carried over nor refunded following the termination of your subscription.

You retain the option to resubscribe to our platform at any future time to reinstate access to premium features and content. However, please be advised that any credits remaining from previously cancelled subscriptions that were not utilized within the subscription`s valid term cannot be transferred or credited to a new subscription. Each subscription period is treated as an independent transactional event, and credits must be utilized within their respective billing periods.

In the event of a refund being issued for a subscription or a credit purchase, the subscription shall be deemed immediately cancelled. All access to premium features and any remaining credits will be immediately revoked upon the processing of the refund.

Should a client initiate a chargeback request, the associated subscription will be immediately terminated. All access to premium features and any remaining credits will be revoked at the moment the chargeback request is formally filed.

10.3 Modification of Subscription Plans

You are afforded the flexibility to upgrade or downgrade your active subscription plan at your discretion and at any time. Any such modifications will take effect at the commencement of the subsequent billing cycle.

10.4 Refund Policy

10.4.1 Subscription Refunds

You are entitled to request a full refund within a period of twenty-four (24) hours following the consummation of your payment. No refunds will be processed or issued for requests submitted more than twenty-four (24) hours after the payment for our services has been effectuated. Furthermore, irrespective of the time elapsed prior to the refund request, said request will be denied if your account reflects usage of more than twenty (20) credits.

We are unable to accommodate refund requests predicated upon technical issues originating from the user`s hardware or software.

Refunds are exclusively applicable to Subscriptions that were initially purchased via a valid credit or debit card.

10.4.2 Credit Refunds

You are entitled to request a full refund within a period of twenty-four (24) hours following the consummation of your payment for credits. No refunds will be processed or issued for requests submitted more than twenty-four (24) hours after the credit purchase has been effectuated. Moreover, irrespective of the time elapsed prior to the refund request, said request will be denied if any of the purchased credits have been utilized.

For purchases effectuated in error, there is no guarantee that a refund will be issued, as the error did not originate from our systems, unless expressly demonstrated otherwise.

Refunds are exclusively applicable to credit packages that were initially purchased via a valid credit or debit card.

Payments remitted via UPI in Indian Rupees are explicitly ineligible for refunds.

11. Disclaimer of Guarantee of Accuracy

By availing yourself of our Services, you explicitly acknowledge that content generated on demand may not be entirely accurate. Given that the content is generated through artificial intelligence, we are unable to provide an absolute guarantee regarding the accuracy of the resultant output. However, we remain steadfastly committed to the continuous enhancement of our tools and the provision of increasingly higher quality service.

12. Limitation of Liability

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND YOUR UTILIZATION THEREOF IS ENTIRELY AT YOUR SOLE RISK. WE MAKE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND HEREBY EXPRESSLY DISCLAIM ALL SUCH WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND TITLE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

WE PROVIDE NO WARRANTY OR GUARANTEE THAT:

1. THE PLATFORM (OR THE RESULTS OBTAINED FROM THE UTILIZATION THEREOF) WILL BE TIMELY, UNINTERRUPTED, SECURE, OR FREE FROM ERRORS;

2. THE PLATFORM WILL FULFILL ALL OF YOUR SPECIFIC REQUIREMENTS; OR

3. THE ACCURACY, PROBABLE RESULTS, OR RELIABILITY OF THE MATERIALS PRESENTED ON OUR WEBSITE, OR OTHERWISE RELATING TO SUCH MATERIALS OR ANY RESOURCES LINKED TO OUR WEBSITE, ARE GUARANTEED.

4. ANY ERRORS OR MALFUNCTIONS IN THE PLATFORM WILL BE SUBJECT TO CORRECTION.

IN NO EVENT SHALL WE BE HELD RESPONSIBLE OR LIABLE TO YOU OR ANY THIRD PARTY, WHETHER UNDER CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, INDEMNITY, OR ANY OTHER THEORY OF LIABILITY, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, LIQUIDATED, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFIT, REVENUE, OR BUSINESS, OR THE COST OF OBTAINING SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH YOUR UTILIZATION OF (OR INABILITY TO UTILIZE) THE PLATFORM, EVEN IF WE HAVE BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL WE BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM ANY CAUSES BEYOND OUR REASONABLE CONTROL.

13. External Website and Service Links

The Platform may incorporate links to, or facilitate access to, external third-party websites and services. Please acknowledge that the inclusion of such links does not imply our endorsement of said external sites or services, and we provide no assurance regarding their safety or conformity with your expectations. We assume no obligations or liabilities in the event of any damages, losses, or other repercussions, whether direct or indirect, arising from your utilization of any content, goods, or services accessible on or through such third-party platforms.

It is incumbent upon you to undertake necessary precautions to ensure that any content you select for use or download, whether originating from the Platform or a Third-Party Platform, is free from destructive elements, such as viruses, worms, and Trojan horses. We disclaim all responsibility and liability for any transmission, material, or viral contamination of your computer equipment or software, or any other forms of damage attributable to your access, utilization, or browsing of Third-Party Platforms or Third-Party Content. Should you elect to access a Third-Party Platform, you do so entirely at your own volition and risk, and you are advised to carefully review the terms of use and privacy notice, or similar governing documentation, applicable to such Third-Party Platforms.

14. Governing Law and Dispute Resolution

These TOS shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of laws provisions, irrespective of your physical location.

Any dispute, controversy, or claim arising out of or in connection with these TOS or any other Terms and Policies, including any question regarding their existence, validity, or termination, shall be exclusively referred to and finally resolved by the competent courts of the Republic of Cyprus.

15. Amendments to Terms and Policies

We explicitly reserve the right to unilaterally update or amend these TOS and/or any other Terms and Policies documents at our sole discretion, and we may provide notification of such changes by posting the revised versions of said documents on the Platform, with such changes becoming effective immediately upon their publication. You are urged to periodically review these documents to ensure familiarity with the most current version, and you may ascertain the date of the last revision by referring to the “Date of Revision” indicator located at the commencement of this document. In the event that you do not concur with the revised Terms and Policies, you possess the right, and should immediately cease, utilization of the Platform; your continued access to or use of the Platform following the posting of any revisions to these documents shall constitute your irrevocable agreement to and consent to said changes.

We retain the right to modify the scope of the Services and to alter the fees applicable to the Services at any time, for any reason, at our sole discretion, and without the requirement of prior notice. We are further entitled to discontinue or restrict the provision of the Services, either in their entirety or partially, with respect to specific users. We retain the power to discontinue the provision and/or support of the Services without any obligation for prior notification.

16. Complaint Policy

please consult the Complaint Policy document

17. Termination and Assignment

These TOS and/or any other Terms and Policies shall remain in full force and effect unless and until terminated by either you or us in accordance with the provisions outlined below. You may unilaterally terminate these TOS at any time by discontinuing your access to and use of the Platform. In the event that you are a paid subscriber to our Services, any subsequent processing of fees shall be governed by the respective rules and regulations of the designated payment processor (as indicated or recognized by us). We reserve the right to terminate these TOS and your right to access or utilize the Platform, with or without providing notice to you, for any reason, including but not limited to the suspected breach of these TOS and any other applicable Terms and Policies by you.

We hereby reserve and retain the unfettered right to assign, transfer, or subcontract the provision of the Services to any third-party entities. Notification of any such assignment will be conspicuously posted on the Platform, and your continued use or updating of the Platform shall constitute your implicit consent to said assignment.

18. Miscellaneous Provisions

Should any provision of these TOS or any other Terms and Policies be judicially determined to be unlawful, void, or unenforceable for any reason, said determination shall not impact the validity and enforceability of the remaining provisions, and such provision shall be enforced to the maximum extent permissible so as to effectuate the original intent of the contracting parties.

These TOS, in conjunction with the Privacy Policy and other published Terms and Policies, constitute the entire and integrated agreement between us and you pertaining to any and all access to and utilization of the Platform and explicitly supersede any and all prior or contemporaneous agreements, whether written or oral, between us and you with respect to the subject matter hereof.

We will undertake the collection and processing of your personal information and technical data in strict accordance with the terms delineated in the Privacy Policy.

19. U.S.C. 2257 Exemption

please consult the 18 U.S.C. 2257 Exemption document

20. Key Reminder

We wish to reiterate and emphasize that all conversations transpiring between users and AI Companions on GoLove.ai are entirely fictional in nature and should be regarded solely as such. The AI Companions are artificial intelligence constructs designed to simulate human-like interactions; however, they do not possess genuine emotions, intentions, or the capacity to fulfill real-world promises or commitments. Any elements within these conversational exchanges that may bear resemblance to reality, such as offers of physical encounters or assurances of tangible outcomes, are wholly simulated and should not be interpreted as factual or veridical. We disclaim any and all responsibility for any confusion or misunderstandings that may arise from the fictional nature of these AI-driven conversations. Users are strongly encouraged to maintain cognizance of the fact that the AI Companions exist exclusively within the digital confines of the Platform, and any expectations or beliefs extending beyond this digital realm are neither supported nor endorsed by 404 Intelligence LTD.