Date of Revision: [ 23/12/2024 ]

404 Intelligence LTD is dedicated to ensuring an exceptional user experience on GoLove.ai (the "APP"). We acknowledge that users may occasionally encounter issues or have concerns, and we take pride in our commitment to swift and efficient resolution. This Complaint Policy details our structured approach to handling and resolving any difficulties users may face while utilizing our platform.

Our specialized support team stands ready to help users resolve any issues or address their concerns.

Our support team is committed to providing timely and effective assistance. Users can contact our support team if they experience any issues or have inquiries regarding our APP or services.

All inquiries are handled by our support team with professionalism, confidentiality, and impartiality. We are committed to addressing our users’ concerns promptly and to the best of our ability.

Users who wish to file a complaint can do so by contacting our customer support team via [email protected] or by reporting it directly within the APP in the “Contact” section.

When submitting a complaint, users are encouraged to provide the following details to help us investigate and address the issue efficiently:

1. User`s full name and email address;

2. A clear description of the complaint, including relevant details such as the date and time of the incident;

3. Any supporting documentation or screenshots, if applicable.

Our customer support team will send an email confirmation within 24 hours after receiving your complaint.

Each complaint will undergo a detailed examination to identify and comprehend the root cause. We strive to resolve issues in a timely manner, though more complex matters may necessitate extended investigation periods. Throughout this process, we maintain regular communication with users regarding investigation status and anticipated resolution dates.

Once the complaint has been addressed, users will receive feedback regarding the outcome of the investigation and any actions taken. We may also seek user feedback on the resolution process to continuously improve our services.

If a user is dissatisfied with the resolution provided, they may request further escalation. In this case, users can notify our support team within a reasonable timeframe, providing clear reasons for their dissatisfaction with the initial resolution.

The case will be reviewed by individuals or teams not initially involved in the complaint resolution process. They will re-assess the complaint and reconsider the previous decision. The user will be notified of the outcome of the escalation within a reasonable timeframe.